FAQs
Product
1. Can these curtain tracks be customized in different lengths or curves?
Yes, our curtain tracks can be custom-made to your required lengths and curves to perfectly fit your space.
2. What materials are used for your curtain tracks and rods?
We use high-quality aluminum alloy and other durable metals to ensure strength, smooth operation, and long-lasting performance.
3. What surface finishing options are available for the aluminum profiles?
Our aluminum tracks and rods are available in anodized, matte, and powder-coated finishes, providing both protection and a stylish appearance.
4. Are your curtain tracks suitable for both commercial and residential use?
Yes, our products are designed to meet the demands of both commercial projects and residential installations
5. Can I get a sample before placing a bulk order?
Absolutely, we offer sample pieces so you can evaluate the quality and specifications before committing to a large order.
Production and Delivery
1. What is the typical lead time for custom orders?
The typical lead time for custom orders is 30–35 days, depending on order size and specifications.
2. What is the minimum order quantity (MOQ) for bulk orders?
Our MOQ varies by product, but generally starts from 50–100 units per style or length.
3. Do you offer expedited services for urgent projects?
Yes, we provide rush production and shipping options for urgent projects, subject to feasibility and additional charges.
4. How are large projects handled and shipped?
For large-scale projects, we use secure packaging and reliable freight services, including air, sea, or express delivery, tailored to project requirements.
5. Can the production schedule be adjusted to meet project deadlines?
Yes, we can adjust production schedules to accommodate project timelines, depending on order volume and current production capacity.
Pricing and Quotation
1. How can I get a quotation for a custom project?
You can request a quote by providing your project specifications, dimensions, and quantities to our sales team.
2. Are there discounts for large-volume orders?
Yes, we offer tiered pricing and discounts for bulk orders based on quantity.
3. Do you provide quotations for OEM/ODM orders?
Absolutely, we provide detailed quotations for both OEM and ODM projects according to your requirements.
4. Does the quotation include shipping costs?
Standard quotes typically do not include shipping costs, which are calculated based on the delivery method and destination.
5. Will prices vary depending on surface finishes or design complexity?
Yes, prices may vary depending on the chosen surface treatment, design complexity, and customization level.
Technical Support and After Sales
1. Do you provide installation instructions or technical support?
Yes, we provide detailed installation manuals and technical support to assist with proper setup.
2. What is your warranty policy for curtain tracks?
Our curtain tracks come with a standard warranty covering manufacturing defects for a specified period.
3. How can I report a defective or damaged product?
You can report any defects or damages to our customer service team via email or phone, and we will guide you through the replacement or repair process.
4. Do you provide maintenance or cleaning guidelines?
Yes, we offer guidance on proper maintenance and cleaning to ensure the longevity of your products.
5. Can your team assist with project design or layout recommendations?
Absolutely, our team can provide advice and recommendations to help optimize your project layout and design.
Collaboration Process
1. Do you provide OEM or private label production services?
Yes, we offer both OEM and private label services to meet your branding and production requirements.
2. How can I effectively communicate my project requirements?
You can share detailed specifications, drawings, or reference images with our sales or technical team to ensure accurate understanding.
3. Can you provide references or case studies from previous projects?
Absolutely, we can provide project references and case studies to demonstrate our experience and capabilities.
4. What is the typical process from inquiry to delivery?
The process usually includes inquiry → quotation → sample approval → production → quality inspection → shipping.
5. Can you handle large-scale or multi-location projects?
Yes, we have the capacity and experience to manage large-scale and multi-location projects efficiently.
Certification and Quality
1. Are your aluminum profiles ISO 9001 certified?
Yes, our aluminum profiles are manufactured under ISO 9001 certified processes to ensure consistent quality.
2. Are your curtain track designs patented?
Yes, some of our curtain track designs are patented to protect our innovations and unique solutions.
3. How do you ensure quality consistency in mass production?
We implement strict quality control procedures at every production stage, including inspections and testing, to maintain consistency.
4. Do you conduct third-party testing or inspections?
Yes, we can provide third-party testing or inspection reports upon request for additional quality assurance.
5. What quality standards do you follow for surface treatments and finishes?
Our surface treatments and finishes adhere to industry standards, ensuring durability, smoothness, and a premium appearance.